Basic Terms and Conditions
TERMS AND CONDITIONS
These terms and conditions (the "Terms and Conditions") govern the use of radanks.com (the "Site"). This Site offers legal consultancy, dispute management services and training services.
By using this Site, you indicate that you have read and understand these Terms and Conditions and agree to abide by them at all times.
THESE TERMS AND CONDITIONS CONTAIN A DISPUTE RESOLUTION CLAUSE THAT IMPACTS YOUR RIGHTS ABOUT HOW TO RESOLVE DISPUTES. PLEASE READ IT CAREFULLY.
Intellectual Property
All content published and made available on our Site is the property of Dr Renu Raj and the Site's creators. This includes, but is not limited to images, text, logos, documents, downloadable files and anything that contributes to the composition of our Site.
Acceptable Use
As a user of our Site, you agree to use our Site legally, not to use our Site for illegal purposes, and not to:
- Harass or mistreat other users of our Site;
- Violate the rights of other users of our Site;
- Violate the intellectual property rights of the Site owners or any third party to the Site;
- Hack into the account of another user of the Site;
- Act in any way that could be considered fraudulent; or
- Post any material that may be deemed inappropriate or offensive.
If we believe you are using our Site illegally or in a manner that violates these Terms and Conditions, we reserve the right to limit, suspend or terminate your access to our Site. We also reserve the right to take any legal steps necessary to prevent you from accessing our Site.
Sale of Services
These Terms and Conditions govern the sale of services available on our Site.
We are under a legal duty to supply goods that match the description of the good(s) you order on our Site.
The following services are available on our Site:
- Evaluation of the case brought to the company;
- Collect information from the client;
- Contact the third party on behalf of the client to request for Mediation;
- Explain the steps involved in dealing with the case;
- Provide Mediation training;
- Organise CPD courses;
- Organise seminars; and
- Provide relevant study materials for Mediation training.
The services will be paid for in full when the services are ordered.
These Terms and Conditions apply to all the services that are displayed on our Site at the time you access it. All information, descriptions, or images that we provide about our services are as accurate as possible. However, we are not legally bound by such information, descriptions, or images as we cannot guarantee the accuracy of all services we provide. You agree to purchase services from our Site at your own risk.
We reserve the right to modify, reject or cancel your order whenever it becomes necessary. If we cancel your order and have already processed your payment, we will give you a refund equal to the amount you paid. You agree that it is your responsibility to monitor your payment instrument to verify receipt of any refund.
Payments
We accept the following payment methods on our Site:
- PayPal; and
- Debit.
When you provide us with your payment information, you authorise our use of and access to the payment instrument you have chosen to use. By providing us with your payment information, you authorise us to charge the amount due to this payment instrument.
If we believe your payment has violated any law or these Terms and Conditions, we reserve the right to cancel or reverse your transaction.
Right to Cancel and Receive Reimbursement
If you are a customer living in the United Kingdom or the European Union you have the right to cancel your contract to proceed forward with your case with help from us within 14 days without giving notice. The cancellation period:
- Will end 14 days from the date of agreeing to proceed further with the case.
To exercise your right to cancel you must inform us of your decision to cancel within the cancellation period. To cancel, contact us by email at radanks@radanks.com or by telephone at 07574174459. You may use a copy of the Cancellation Form, found at the end of these Terms and Conditions, but you are not required to do so.
Effects of Cancellation
If you requested the performance of services begin during the cancellation period, you are required to pay us an amount which is in proportion to what has been performed until you have communicated to us your decision to cancel this contract. We will reimburse to you any amount you have paid above this proportionate payment.
This right to cancel and to reimbursement might be affected by any return or refund policy we may have.
Refunds
Refunds for Services
We provide refunds for services sold on our Site as follows:
- The Information and Evaluation Meeting is non - refundable.
- If Radanks assigns your case to a dedicated team to deal with your case and you change your mind to proceed further with your case, Radanks reserves the right to charge you to compensate for the time and resources used for your case up until the point of you changing your mind.
- If the Radanks Mediation Training course is moved due to unforeseen circumstances, the candidate in question will be registered for the next upcoming course at no extra cost
- The deposit paid for the Radanks Mediation Training course is non - refundable
- CPD courses and seminars are non refundable unless cancelled by Radanks
- If you are an international student and your visa is declined, the fee paid for the course minus the deposit will be refunded to you.
Consumer Protection Law
Where the Sale of Goods Act 1979, the Consumer Rights Act 2015, or any other consumer protection legislation in your jurisdiction applies and cannot be excluded, these Terms and Conditions will not limit your legal rights and remedies under that legislation. These Terms and Conditions will be read subject to the mandatory provisions of that legislation. If there is a conflict between these Terms and Conditions and that legislation, the mandatory provisions of the legislation will apply.
Limitation of Liability
Dr Renu Raj and our directors, officers, agents, employees, subsidiaries, and affiliates will not be liable for any actions, claims, losses, damages, liabilities and expenses including legal fees from your use of the Site.
Indemnity
Except where prohibited by law, by using this Site you indemnify and hold harmless Dr Renu Raj and our directors, officers, agents, employees, subsidiaries, and affiliates from any actions, claims, losses, damages, liabilities and expenses including legal fees arising out of your use of our Site or your violation of these Terms and Conditions.
Applicable Law
These Terms and Conditions are governed by the laws of the Country of England.
Dispute Resolution
Subject to any exceptions specified in these Terms and Conditions, if you and Dr Renu Raj are unable to resolve any dispute through informal discussion, then you and Dr Renu Raj agree to submit the issue first before a non-binding mediator and to an arbitrator in the event that mediation fails. The decision of the arbitrator will be final and binding. Any mediator or arbitrator must be a neutral party acceptable to both you and Dr Renu Raj. The costs of any mediation or arbitration will be shared equally between you and Dr Renu Raj.
Notwithstanding any other provision in these Terms and Conditions, you and Dr Renu Raj agree that you both retain the right to bring an action in small claims court and to bring an action for injunctive relief or intellectual property infringement.
Severability
If at any time any of the provisions set forth in these Terms and Conditions are found to be inconsistent or invalid under applicable laws, those provisions will be deemed void and will be removed from these Terms and Conditions. All other provisions will not be affected by the removal and the rest of these Terms and Conditions will still be considered valid.
Changes
These Terms and Conditions may be amended from time to time in order to maintain compliance with the law and to reflect any changes to the way we operate our Site and the way we expect users to behave on our Site. We will notify users by posting a notice on our Site.
Contact Details
Please contact us if you have any questions or concerns. Our contact details are as follows:
07574 174459
radanks@radanks.com
3 Waterhouse Square, 138-142 Holborn, Chancery Lane, London, EC1N 2SW
Effective Date: 20th day of May, 2019
Cancellation Form
If you want to cancel your contract of sale with us you may use this form and email or post it back to us at the address below.
To: radanks.com
Address: 3 Waterhouse Square, 138-142 Holborn, Chancery Lane, London, EC1N 2SW
Email: radanks@radanks.com
I hereby give notice that I cancel my contract of sale of the following goods or services:
________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________
Ordered on: ______________________________________
Received on: ______________________________________
Customer name: ______________________________________
Customer address: ____________________________________________________________________________
Signature (only required if you are returning a hardcopy of this form):
______________________________________
Date: ______________________________________
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